Privacy Policy
Last Updated:
Introduction
LOM Metal Machining Co., Ltd ("we," "us," or "our") respects your privacy and is committed to protecting your personal data and intellectual property. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lommetalmachining.com (the "Site") and utilize our custom CNC machining and manufacturing services.
Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the practices described in this policy.
Information We Collect
We collect information that you voluntarily provide to us when you request a quote (RFQ), contact us for inquiries, or place an order. This includes:
Contact Information
Your name, company name, email address, phone number, and shipping/billing address.
Project & Manufacturing Data ★
To provide accurate technical evaluations and quotes, we collect files you upload through our Quote/Contact forms, including 2D/3D CAD models, drawings, Bill of Materials (BOMs), and project specifications.
Automatically Collected Data
When you access the Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior via cookies and Google Analytics.
Strict Confidentiality & IP (NDA)
As a professional custom CNC machining provider, we understand that your design files and drawings are your core trade secrets. We treat all uploaded CAD files and technical documents with the highest level of strict confidentiality.
Your designs will ONLY be used by our internal engineers for manufacturability evaluation, quotation, and production.
We WILL NOT share, disclose, or sell your intellectual property to any unauthorized third parties.
Note: We are always willing and ready to sign a formal Non-Disclosure Agreement (NDA) before you send any sensitive manufacturing drawings.
How We Use Your Information
We use the collected information for various B2B legitimate business purposes, including to:
-
Process your Request for Quote (RFQ) and communicate technical details.
-
Execute manufacturing contracts and arrange global shipping/logistics.
-
Improve our website's user experience and customer service.
-
Send administrative information, such as order updates and invoice details.
-
Send periodic emails regarding relevant industry news, new capabilities, or company updates (you can opt-out at any time).
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may only share your data in the following necessary situations:
Trusted Service Providers
With third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., website hosting, CRM platforms, and international shipping carriers like DHL/FedEx).
Legal Compliance
When required by law to comply with a legal process, subpoena, or regulatory request.
Data Security
We implement a variety of security measures to maintain the safety of your personal information and project files.
SSL Encryption
Our Site uses Secure Socket Layer (SSL) encryption protocol to transmit all sensitive data.
Restricted Access
Access to your manufacturing drawings is strictly limited to authorized personnel who have signed internal confidentiality agreements.
Your Data Privacy Rights
If you are a resident of the European Economic Area (EEA), California, or other applicable jurisdictions, you have the following data protection rights:
Right to Access
You can request copies of your personal data.
Right to Rectification
You can request that we correct any inaccurate information.
Right to Erasure (Right to be Forgotten)
You can request that we delete your personal data and project history, under certain conditions.
Right to Restrict Processing / Withdraw Consent
You have the right to unsubscribe from our marketing communications at any time.
To exercise any of these rights, please contact us at:
info@lommetalmachining.comCookies and Tracking Technologies
Our website uses "Cookies" to enhance user experience and analyze site traffic. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. For more details on how we use cookies, please review our website's cookie pop-up banner.
Third-Party Links
Our Site may contain links to third-party websites (e.g., our social media pages like LinkedIn or YouTube). We are not responsible for the privacy practices or the content of those third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this page.
Contact Us
If you have any questions or comments about this Privacy Policy, or if you need to sign an NDA before uploading files, please contact us at:
Greater Bay Area, China · ISO 9001 · IATF 16949 · ISO 13485 · 800+ Global Clients
© 2025 LOM Metal Machining